Frequently Asked Questions

Everything you need to know about your glow.

Are BYOMA products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested, soap-free, and fragrance-free. We focus on boosting the skin barrier, making them ideal for all skin types, especially sensitive or compromised skin.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.

What is your return policy?

We offer a 30-day return window for products purchased directly from our website. Items must be in their original packaging and barely used to qualify for a full refund.

Are your products vegan and cruelty-free?

Absolutely. BYOMA is 100% vegan and cruelty-free. We do not test on animals at any stage of product development, nor do we use any animal-derived ingredients.

Can I recycle my BYOMA packaging?

Yes! Our bottles are made from fully recyclable monomaterial plastic. Simply rinse out the product residue and place the bottle and cap into your household recycling bin.

Do you ship internationally?

Currently, we ship to the US, UK, and select European countries. Please check our shipping page for a full list of available destinations and international rates.